Service Lane Assistant - Hall Automotive Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 11/9/2018

Job Snapshot

Job Description

Take your customer service role to the next level & grow your career!

Hall Automotive in Virginia Beach is part of fast-growing MileOne Autogroup, and we are looking to add a well spoken, customer service-savvy individual to our team as our service customers' first point of contact on their visit to the dealership.

MileOne is one of the largest privately-owned dealer groups on the East Coast and we can provide you with growth, advancement and income opportunities that you are unlikely to find with smaller dealerships. 

Interested in learning more?  Apply today!

Job Summary:

The Service Lane Assistant greets customers, listens to descriptions of vehicle concerns/problems or service needed, determines the type of service required, and prepares repair orders.

Job Responsibilities:

  • Greets all customers entering the service area and directs them to the appropriate person or location
  • Controls service traffic flow and parking
  • Determines if customers coming into service have an appointment
  • Records customer's name, VIN, tag number, mileage, and existing vehicle damage
  • Assists lot attendant with duties at the service counter
  • Assists Service Advisors in task as assigned


You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

Job Requirements


  • Must have valid Sate driver’s license; points to not exceed 2
  • High school diploma or GED required
  • Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.