Service Advisor- Volvo Cars Silver Spring in Silver Spring, MD at MileOne

Date Posted: 10/30/2018

Job Snapshot

Job Description

Volvo Cars Silver Spring is part of fast growing MileOne Autogroup, a leader in automotive retail, and we are looking to add qualified service professionals to our team.

MileOne is a company that offers a team environment, great benefits and ongoing training and support for its employees. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!

SUMMARY:

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

ESSENTIAL DUTIES:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

QUALIFICATIONS:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • 2 or more years of service writing experience.  The right applicant, with knowledge of basic car functions, characteristics, and operations, will be considered with comparable job experience in customer service.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

EMPLOYEE ADVANTAGE:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.