Service Advisor - Mercedes-Benz of Silver Spring in Silver Spring, MD at MileOne

Date Posted: 4/6/2018

Job Snapshot

Job Description

Mercedes-Benz of Silver Spring is part of MileOne Autogroup, a leader in automotive retail, and we continue to grow.  We are looking for a proven leader in the industry for our service department. At MileOne you will have an opportunity to grow your career and increase your earning potential.  We are offering you the best Service Advisor position in the area!

Summary: 

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

Essential Duties

  • Managing your own work in process and providing excellent customer servics
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

Qualifications:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

Benefits:

MileOne Autogroup values our employees and considers them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.