Service Advisor - Heritage Toyota Catonsville in Catonsville, MD at MileOne

Date Posted: 4/5/2018

Job Snapshot

Job Description

WE HAVE THE OPPORTUNITY YOU'VE BEEN WAITING FOR!

Heritage Toyota Catonsville is part of fast growing MileOne Autogroup, and we have the opportunity you need to enhance your career!

Why not come to work for one of the largest auto groups on the East Coast?  We provide you with growth, advancement, and income opportunities that you are unlikely to find with smaller groups.  We offer a positive and success-driven work environment as well as training and support for our employees.

What are you waiting for?  Apply today!

SUMMARY:

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

ESSENTIAL DUTIES:

• Managing your own work in process and providing excellent customer service
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Contacting customer regarding any changes in the estimate or promised time
• Scheduling service appointments
• Managing telephone inquiries regarding appointments
• Addressing and resolving customer complaints

Job Requirements

QUALIFICATIONS:

• High school diploma or GED; associate’s or bachelor's degree, preferred

• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals

• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

BENEFITS:

MileOne Autogroup values our employees and considers them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.


MileOne AutoGroup is an equal opportunity employer and we maintain a drug free work environment.