Service Advisor -Hall Chrysler Dodge Jeep RAM Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 2/3/2018

Job Snapshot

Job Description

Are you interested in building a long-term automotive service career with the mid-Atlantic region’s premier automotive dealership group? MileOne Autogroup has just the opportunity for you!

For more than 15 years, we have built a stellar reputation for providing the highest quality and the best service to our customers. We meet our customers’ needs with 29 automobile brands and 73 franchises operating at 40 dealership locations throughout Maryland, North Carolina, Virginia and Pennsylvania.

We offer a positive and success-driven work environment along with numerous opportunities for career growth, outstanding benefits, and a competitive salary. Be part of our growing and innovative team and join the best of the best! Contact us today – we want to talk with you!

SUMMARY:

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

ESSENTIAL DUTIES:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

QUALIFICATIONS:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

BENEFITS:

MileOne Autogroup values our employees and considers them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.