Service Advisor- Hall Automotive Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 7/9/2018

Job Snapshot

Job Description

Hall Automotive in Virginia Beach is part of fast growing MileOne Autogroup, a leader in automotive retail, and we are looking to add qualified professionals to our team.  Our busy service departments are expanding, and we are in need of experienced Service Advisors to help us extend a high-level customer service experience to our customers.

Why not come to work for one of the largest auto groups on the East Coast?  We provide you with growth, advancement, and income opportunities that you are unlikely to find with smaller groups.  We offer a positive and success-driven work environment as well as training and support for our employees.  We promote from within.

What are you waiting for?  Apply today!

SUMMARY:

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

ESSENTIAL DUTIES:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

QUALIFICATIONS:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Prior experience in automotive service writing preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
  • Ability to pass background check and drug screen

EMPLOYEE ADVANTAGE:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.