Service Advisor/ASM - Heritage Subaru Catonsville in Catonsville, MD at MileOne

Date Posted: 4/10/2018

Job Snapshot

Job Description

Heritage Subaru of Catonsville is part of fast growing MileOne Autogroup, a leader in automotive retail, and we are looking to add qualified professionals to our team. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!

MileOne Autogroup is a company that offers a team environment, great benefits and ongoing training and support for its employees.

Job Responsibilities

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.  You must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.

Your specific duties in this role will include:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

Specific qualifications for the role include:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

Benefits:

  • Health Insurance (Medical, Dental, Vision)
  • Flexible Spending Account
  • Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with company match
  • Job Training Programs
  • Personal Time off
  • Ambassador Program – Friends and Family pricing
  • Referral bonuses

MileOne Autogroup is an equal opportunity employer, and we maintain a drug-free work environment.