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Service Advisor/ASM - Heritage Mazda Towson in Towson, MD at MileOne

Date Posted: 12/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Towson, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/26/2018

Job Description

Heritage Mazda Towson, a MileOne Autogroup dealership, is immediately hiring for an experienced Service Advisor to join our team!!

Are you interested in building a long-term automotive career with the mid-Atlantic region’s premier automotive dealership group? MileOne Autogroup has just the opportunity for you!

For more than 15 years, we have built a stellar reputation for providing the highest quality and the best service to our customers.

We offer a positive and success-driven work environment along with numerous opportunities for career growth, outstanding benefits, and a competitive salary.

Be part of our growing and innovative team and join the best of the best!

Job Responsibilities

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

Your specific duties in this role will include:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

Job Requirements

As an Automotive Service Advisor, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.

Specific qualifications for the role include:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.