Service Advisor/ASM - Hall Chrysler Dodge Jeep RAM Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 4/5/2018

Job Snapshot

Job Description

WE HAVE THE OPPORTUNITY YOU'VE BEEN WAITING FOR!

Hall Chrysler Dodge Jeep RAM is part of fast-growing MileOne Autogroup, a leader in automotive retail.  We are now hiring a Service Advisor for our busy and growing service department.

Why not come to work for one of the largest auto groups on the East Coast?  We provide you with growth, advancement, and income opportunities that you are unlikely to find with smaller groups.  We offer a positive and success-driven work environment as well as training and support for our employees.

What are you waiting for?  Apply today!

Summary:

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

Your specific duties in this role will include:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints

As an Automotive Service Advisor, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.

Job Requirements

Specific qualifications for the role include:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

Benefits:

  • Health Insurance (Medical, Dental, Vision)
  • Flexible Spending Account
  • Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with company match
  • Job Training Programs
  • Personal Time off
  • Ambassador Program – Friends and Family pricing
  • Referral bonuses

MileOne Autogroup is an equal opportunity employer, and we maintain a drug free work environment.