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Product & Technology Specialist - Heritage in Westminster, MD at MileOne

Date Posted: 6/12/2019

Job Snapshot

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Job Description

Heritage Honda, a part of MileOne Autogroup, is excited to introduce a new customer service focused position for our local dealership locations; Product & Technology Specialist. 

This innovative position not only provides clear training and career pathing, but also the opportunity to learn about the automotive industry without the pressure of the “sale” – it’s all about providing the best customer service.   

If you're ready to start your career with a company continuing to create opportunities for its employees and customers - apply now! 

The Product & Technology Specialist is responsible for delivering comprehensive product and technology information, while supporting the automotive sales and service processes. The right individual will be a self-starter with a track record of success in delivering outstanding customer satisfaction while maintaining attention to detail. 

Essential Duties:

  • Serve as dedicated customer advocate playing a crucial role in shaping the customer experience to build brand loyalty
  • Acquire and stay up to date with product knowledge on vehicles and technology, in order to provide comprehensive presentations that demonstrate the “Features and Benefits” of the purchased vehicle, during delivery and the post-delivery “Encore” interaction
  • Act as a liaison between the customers and the respective in-store departments including: Sales, Service, F&I and Parts
  • Utilize creative marketing and communication strategies in follow-up communication with customers through our CRM system, including email marketing and creating customer training videos
  • Assist sales to track and review customer interactions to strive to increase Customer Satisfaction Index (CSI) scores
  • Responsible for other duties as assigned and/or required by business need


Job Requirements


  • Demonstrated strong verbal and written communication skills to confidently interact with customers; be approachable, a good listener and empathetic
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results through superior customer service skills
  • Ability to work well in a process-driven environment, attention to detail is a must
  • Great attitude with a high-energy personality
  • 1 year in an upscale, retail or customer-centric environment preferred
  • Professional appearance and outstanding work ethic
  • High school diploma or GED required
  • Must have clean driving record with no more than two moving violations
  • Basic MS Office knowledge, computer software, internet proficiency and general mathematic skills
  • Ability to work flexible schedule, nights and weekends included

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.