Product Concierge - Mercedes-Benz of Silver Spring in Silver Spring, MD at MileOne

Date Posted: 9/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Greater than 15 years
  • Date Posted:
    9/17/2018

Job Description

Mercedes-Benz of Silver Spring, a division of MileOne Autogroup, a leader in automotive retail, is now hiring a dynamic customer service professional to serve in the role of Product Concierge.



If you are an automotive aficionado or if you have experience with the Mercedes-Benz brand, if you can provide exceptional customer service, and especially if you are tech-savvy, we are looking for you to be part of our team!



Why should you come on board with MileOne? We are able to offer you career growth, advancement and income opportunities that you may not be able to find in smaller dealerships. Apply today!



This position pays $15/hour..........for the right person!



Summary:


The Product Specialist will be the on-site expert who educates, demonstrates and advises customers on high technology features, vehicle platforms, options packages and power train choices. The Product Specialist will be a teacher, walking expert and customer experience specialist that turns problems into solutions.



Job Responsibilities:  




  • Greet each customer promptly upon arrival at the dealership

  • Demonstrate features and functionality of on-board systems including radio, comfort and convenience, and safety

  • Sell available subscription services

  • Intervene in any customer dissatisfaction that arise due to technology

  • Participate in the delivery process of new and used vehicles trying to “wow” customers with “how to” information

  • Be the dealership “go to” person for all tech questions as related to the products represented at the dealership

  • Assist in all areas of the dealership including sales floor and the service area




Job Requirements

Requirements:

  • Valid Driver’s License, with less than 2 moving violations
  • Must be at least 18 years old.  If you are under 21, you must have no more than 1 moving violation
  • Associates degree or Bachelor's degree preferred
  • 2 years of Retail/Direct to consumer sales experience
  • Bilingual skills is a preferred
  • Must be able to effectively communicate and demonstrate each feature of the vehicle
  • Must be available to work nights, weekends and/or be on-call
  • Ability to explain technology to individuals who many/may not be technologically inclined
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction 

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.