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Owner Loyalty Specialist - Heritage Honda Parkville in Parkville, MD at MileOne

Date Posted: 5/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Parkville, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/8/2019

Job Description

Heritage Honda Parkville is now hiring an Owner Loyalty Specialist for our growing customer service and sales team.

The Owner Loyalty Specialist is focused on providing our Honda customers with a heightened customer service experience.

Job Duties:

  • Follow up with customers using our internal customer service program software
    • Make or take anywhere from 50-100 phone calls per day
    • Create worksheets to show customer’s potential savings by signing up to various programs or incentives and/or upgrading their current vehicles 
  • Actively engage with service customers who are waiting for their cars to be fixed
  • Transition interested customers to an available sales person if they want to explore upgrading vehicles
  • Facilitate appraisal process with sales management

Job Requirements

Qualifications:

  • High school diploma or GED
  • Call center experience, preferred
  • Experience in consumer to consumer sales (C2C)
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for emloyees and family members, and Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.