Fleet Operations Specialist / Customer Service - AllState Leasing in Towson, MD at MileOne

Date Posted: 6/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Towson, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

AllState Leasing, a part of MileOne Autogroup, is a national leasing company founded in 1969 with the intent of fulfilling the transportation needs of small to medium size businesses. From our new corporate headquarters in a suburb of Baltimore, Maryland and strategically located regional leasing offices, the Company services its client's automobile, truck and equipment leasing requirements throughout North America.

The company has maintained steady growth while continuing to emphasize its commitment to customer service and personalizing the program to the needs of the business. As a result of this focus on the customer, our customer retention rates are among the highest in the business.

Due to our growth we are now hiring a Fleet Operations Specialist who will  manage the order fulfillment process for new vehicles deliveries for Allstate Leasing vehicle portfolio.

Key Responsibilities

  • Manage order fulfillment process for new vehicle deliveries. This includes vehicle locates and preparing fleet lease documentation.
  • Coordinate completion of signed leasing documents between the customer and Allstate Leasing through the use of DocuSign.
  • Maintain and foster strong relationships with third party vendors and automotive network to ensure a high level of service and timely delivery.
  • Work with vehicle manufacturer, dealers, customers, account executives, and business owners to provide detailed status on outstanding and completed deliveries.
  • Work closely with management and operation divisions on identifying process efficiencies and opportunities to increase operating income.
  • Account manager for complex and high-profile clients. Oversee all aspects of purchase and delivery including vehicle, registration, insurance, services, and upfits/add-ons.
  • Process various lease transactions including asset profile creation, service setup, and vendor invoice management.
  • Validate documents, dates, and information that have been provided are accurate and inputted correctly.
  • Perform and execute projects as assigned.



Job Requirements


  • Minimum two to three years of customer service and/or business processing experience.
  • Strong time management and organizational skills.
  • Excellent written and oral communication skills.
  • Experience in customer service and outbound calling.
  • Able to interpret and analyze data.
  • Strong process skills in a fast-paced environment.
  • Ability to collaborate with peers, management, and business partners to drive innovative concepts and business opportunities.
  • Strong technical skills and ability to leverage technology.

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.