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Express Service Advisor - Herb Gordon Subaru in Silver Spring, MD at MileOne

Date Posted: 1/9/2019

Job Snapshot

Job Description

Herb Gordon Subaru is part of fast-growing MileOne Autogroup, one of the largest dealer groups on the East Coast, and we are adding talented and hard-working individuals to our service team.  We are currently hiring for an Express Lane Service Advisor as our Subaru service department continues to surpass growth expectations.  This is a 5-day/week position and will provide you with the skill and experience you need to grow within the company.

So why do you want to work for MileOne Autogroup?

  • Unlimited earnings potential
  • Great tenure of current employees
  • Opportunity for advancement
  • Strong training programs – you will learn A LOT!


As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.


• Managing your own work in process and providing excellent customer service
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Contacting customer regarding any changes in the estimate or promised time
• Scheduling service appointments
• Managing telephone inquiries regarding appointments
• Addressing and resolving customer complaints

Job Requirements


  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • 2 or fewer moving violations; no major moving violations
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills


We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.