Detail Supervisor - MotorWorld in Wilkes-Barre, PA at MileOne

Date Posted: 7/12/2018

Job Snapshot

Job Description

MotorWorld gives you opportunity and the tools you need to have a great career in the auto industry come join our team!

MotorWorld, a MileOne company, is currently hiring a Detail Supervisor for our very busy location.

Specific Duties:

  • Managing your own work in process and providing excellent customer service
  • Contacting customer regarding any changes in the estimate or promised time
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints
  • Train, motivate and monitors the performance of all detail department staff
  • Strives for harmony and teamwork within the department and with all other departments
  • Develops and enforces department processes
  • Accounts for all documents; ensures that none are missing and all are processed correctly
  • Directs and schedules the activities of all department employees
  • Maintains high-quality service repairs and minimizes comebacks
  • Inspect vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation
  • Check on completed jobs for thoroughness and quality
  • Ensures that the work areas are kept clean
  • Ensures the proper care, storage, and inventory of special tools
  • Operates all tools and equipment in a safe manner
  • Maintains showroom and stock vehicles in clean and presentable condition at all times
  • Reports any safety issues immediately to management

Job Requirements

  • Valid Driver’s License, with less than 2 moving violations
  • Must be at least 18 years old
  • Dealership experience preferred
  • Four years of related experience and/or training; or equivalent combination of education and experience
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations; “think on your feet”

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.