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Customer Service Representitive- MotorWorld in Wilkes-Barre, PA at MileOne

Date Posted: 6/11/2019

Job Snapshot

Job Description

MotorWorld gives you the opportunity and the tools you need to have a great career in the auto industry.  Come join our TEAM!!!

MotorWorld, a part of MileOne Autogroup, is now hiring a Customer Service Representative at our Business Development Center who will serve as a liaison between the dealership and its customers.

Job Responsibilities:

  • Place outbound and take inbound service and owner follow up calls
  • Handles and process service requests and parts inquires
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
  • Light administrations duties (data entry)
  • Assists in other areas when needed
  • Must be flexible with scheduling, including nights and weekends
  • Fast pace environment, must be able to meet call handling time and daily call goals
  • Must have great phone and computer skills

Job Requirements

Qualifications:

  • Must be at least 18 years old
  • High school diploma or GED required
  • At least 2 years of customer service experience, automotive experience preferred 
  • Exhibit commitment to high level of customer service
  • High level of verbal/written communication, negotiation, problem solving and presentation skills
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Employee Advantage:

MileOne Automotive values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne is an equal opportunity employer and we maintain a drug free work environment.