Customer Service Representative - Hall Corporate Office Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 6/26/2018

Job Snapshot

Job Description

Hall Automotive is part of the fast-growing MileOne Autogroup and we are offering you the best position in the area.  Do you have an opportunity to grow your career? You will here.

*** No Sundays ***

Job Summary:

The Customer Service Representative serves as a liaison between the dealership and its customers.

*** NOTE FOR CONSIDERATION YOU MUST COMPLETE A PREDICTIVE INDEX SURVEY ***

You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

Job Responsibilities:

  • Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
  • Develops and monitors the results of a dealership customer service questionnaire
  • Coordinates special dealership events, promotions, and seminars
  • Assists in other areas when needed

 

Job Requirements

Requirements:

  • Must be at least 18 years old
  • High school diploma or GED required
  • At least 2 years of customer service experience, automotive experience preferred 
  • Exhibit commitment to high level of customer service
  • High level of verbal/written communication, negotiation, problem solving and presentation skills
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills 

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

*** NOTE FOR CONSIDERATION YOU MUST COMPLETE A PREDICTIVE INDEX SURVEY ***

You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.