Customer Service Manager - Hall Automotive in Virginia Beach, VA at MileOne

Date Posted: 10/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    3 to greater than 15 years
  • Date Posted:
    10/5/2018

Job Description

Hall Automotive in Virginia Beach is part of fast-growing MileOne Autogroup, a leader in automotive retail, and we are looking for you to be part of our team.



Why MileOne?  We are one of the largest dealer groups on the East Coast and we can offer you opportunities for growth, advancement and income that you are unlikely to find with smaller dealerships.


Want to learn more? 


Apply today!



SUMMARY:


The Customer Service Manager greets customers, listens to descriptions of vehicles concerns/problems or service needed, determines the type of service required, and prepare repair orders. 



ESSENTIAL DUTIES:




  • Greets all customers entering the service area and directs them to the appropriate person or location

  • Controls service traffic flow and parking

  • Determines if customers coming into service have an appointment

  • Records customer's name, VIN, tag number, mileage, and existing vehicle damage

  • Assists lot attendant with duties at the service counter

  • Assists Service Advisors in task as assigned




Job Requirements

QUALIFICATIONS:



  • Must have valid Sate driver’s license; points to not exceed 2

  • High school diploma or GED required

  • Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

  • Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction

  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills


Employee Advantage:


We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 



MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”. 



MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.