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Customer Experience Manager - Hall Autogroup Chesapeake in Chesapeake, VA at MileOne

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/27/2018

Job Description

Hall Autogroup in Chesapeake is part of fast-growing MileOne Autogroup, a leader in automotive retail, and we are looking for you to be part of our team.

Why MileOne?  We are one of the largest dealer groups on the East Coast and we can offer you opportunities for growth, advancement and income that you are unlikely to find with smaller dealerships.

Want to learn more?  Apply today!

SUMMARY:

The Customer Experience Manager greets customers, listens to descriptions of vehicles concerns/problems or service needed, determines the type of service required, and prepare repair orders. 

ESSENTIAL DUTIES:

  • Greets all customers entering the service area and directs them to the appropriate person or location
  • Controls service traffic flow and parking
  • Determines if customers coming into service have an appointment
  • Records customer's name, VIN, tag number, mileage, and existing vehicle damage
  • Assists lot attendant with duties at the service counter
  • Assists Service Advisors in task as assigned

Job Requirements

QUALIFICATIONS:

  • Must have valid Sate driver’s license; points to not exceed 2
  • High school diploma or GED required
  • Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

BENEFITS:

MileOne Autogroup values our employees and considers them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our "Why MileOne" page.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.