Call Center Operator - Entry Level- Hall Corporate Office - Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 5/11/2018

Job Snapshot

Job Description

Hall Automotive is part of the fast-growing MileOne Autogroup and we are offering you the best position in the area.  Do you have an opportunity to grow your career? You will here.

Job Summary:

The Call Center Operator is responsible for assisting customers both via email and over the phone to determine their "true need". The Call Center Operator responsible to answer to customer inquiries and questions regarding the products and services, which MileOne produces or provides.

This position starts at $9/hour.

Job Responsibilities: 

  • Answering inbound calls and or emails to assist customers who have particular inquiries or questions.
  • Providing individualized customer service of high-standard professional level.
  • Building the interest of customers in the products and services offered by MileOne
  • Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
  • Assisting customers of communication based organization with service queries and problems.
  • Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  • Checking lines and categorizing the problems and issues of the customers.
  • Determining problems or issues in queries or complaints.

 

*** NOTE FOR CONSIDERATION YOU MUST COMPLETE A PREDICTIVE INDEX SURVEY ***

You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

 

Job Requirements

Requirements:

  • A marketing/sales/retail background is strongly preferred
  • Able to multi-task in a busy, fast-paced environment
  • Organizational skills; attention to detail
  • Excellent oral and written communication skills
  • Strong active listening skills
  • Goal-oriented attitude
  • PC skills in a Windows based environment
  • Flexibility to adapt to a dynamic work environment
  • Ability to work within established timeframes/deadlines
  • Self-Starter with proven ability to seek out new ways to build opportunities and customer satisfaction

*** NOTE FOR CONSIDERATION YOU MUST COMPLETE A PREDICTIVE INDEX SURVEY ***

You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

Benefits:

MileOne Autogroup's salaries and benefits are among the best in the business. They include:

  • Health Insurance (Medical and Dental, Vision)
  • FSA – Flexible Spending Account
  • Life Insurance
  • Short Term Disability and Long Term Disability
  • 401K
  • Job Training Programs
  • Personal Time off
  • Ambassador Program - Friends and Family pricing
  • Referral bonuses

Work Environment:

The work environment characteristics described here are representative of those any employee would encounter while performing the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).