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Automotive Service Concierge - Hall Mazda Virginia Beach in Virginia Beach, VA at MileOne

Date Posted: 5/8/2019

Job Snapshot

Job Description

Hall Mazda Virginia Beach, a MileOne company, offers the best opportunity and tools to build a great career in the auto industry and we are looking for you to be a part of our team!

We are now hiring for a Service Concierge, with additional clerical duties, to work as a liaison between our sales and service departments. We are looking for a responsible and reliable individual to provide excellent customer service.


The Service Concierge is responsible for assessing service customers that are interested in upgrading their current vehicle, as well as facilitating opportunities for service agreements to be sold by our finance department.  This individual must have a clear and pleasant phone presentation, as the position will require a large number of outgoing calls.

Primary Responsibilities:

  • Approaches, greets, and offers assistance or direction to any service lane customer that brings their vehicle in for service.
  • Ensures each service lane customer has a world-class customer experience.
  • Provides service lane customers with a free appraisal of their vehicle.
  • Acts as a liaison between service lane customers and the sales team to assist in showing service lane customers the latest vehicle models.
  • Exhibits high level of commitment to customer satisfaction.


You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

Job Requirements


• 1-2 years previous experience in a dealership preferred but not required
• Good communication skills both written and verbal
• Professional appearance and work ethic
• Superior customer service skills
• Valid driver’s license with less than 2 moving violations - Must be able to drive manual transmission vehicles

Required Education:
• High school diploma or the equivalent

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.