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Automotive Loaner Associate - Mercedes-Benz Silver Spring in Silver Spring, MD at MileOne

Date Posted: 3/13/2019

Job Snapshot

Job Description

Mercedes-Benz of Silver Spring is part of fast growing MileOne Autogroup, a leader in automotive retail, and we are looking to add qualified professionals to our team. MileOne Autogroup is a company that offers a team environment, great benefits and ongoing training and support for its employees.

We are currently hiring a Loaner / Rental Assistant to join our Service department.  This is a full-time position, with the following schedule:

Monday-Friday:     12:30pm to 7pm

Saturdays:  8am to 3pm

If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!


The Loaner / Rental Assistant will oversee  and manage the service loaner vehicles.  The Loaner / Rental Assistant is responsible for the oversight of vehicle condition, location and check-in/check-out process of vehicles.

In this role you will work closely with Service Managers and Service Advisors to plan and forecast the return of vehicles in a timely manner so as to achieve length-of-loan and utilization targets outlined by BMW. They also work closely with the New and Pre-Owned Sales Managers to effectively and efficiently enroll and retire vehicles from the fleet on a monthly basis.


The Automotive Loaner / Rental Associate is responsible for the collection of payments from clients for unpaid tolls, damage, odors and excess usage.

Additional responsibilities include but not limited to:

  • Writing of loaner contracts
  • Keeping fleet clean and organized
  • Inspection of vehicles and schedule of needed repairs when damaged. 
  • Work with customers and insurance companies for payment.
  • Tracking of vehicles in fleet to meet required time and miles specifications

Job Requirements


  • Must have strong customer service skills
  • Organizational skills is a must
  • Team oriented, flexible and can adapt to change, focused on maintaining a high level of customer service
  • Valid driver's license
  • Must be able to work a flexible schedule including Saturdays 
  • Prior Rental Agency experience helpful
  • The ability to work in a fast-paced environment

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more. 

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click “Why MileOne”. 

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.