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Product Specialist / Sales Assistant - Hall Autogroup in Newport News, VA at MileOne

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/30/2018

Job Description

TECH-SAVVY, DYNAMIC CUSTOMER SERVICE PROFESSIONAL NEEDED

Hall Acura Newport News, a division of MileOne Autogroup, a leader in automotive retail, is now hiring a dynamic customer service professional to serve in the role of Product Specialist.

If you realize that the automotive business is built on customer satisfaction and devotion to guaranteeing satisfaction to our customers – we want to talk to you. If you have a knack for technology, you could be the person we are looking for.  If you are in alignment with values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career and become a part of the best organization in automotive retail.

If you are an automotive aficionado or if you have experience with the Acura brand and you excel in customer service, we are looking for you to be part of our team!

This position pays $12/hour.

Summary:

The Product Specialist will be the on-site expert who educates, demonstrates and advises customers on high technology features, vehicle platforms, options packages and power train choices. The Product Specialist will be a teacher, walking expert and customer experience specialist that turns problems into solutions.

Job Responsibilities:  

  • Greet each customer promptly upon arrival at the dealership
  • Demonstrate features and functionality of on-board systems including radio, comfort and convenience, and safety
  • Sell available subscription services
  • Intervene in any customer dissatisfaction that arise due to technology
  • Participate in the delivery process of new and used vehicles trying to “wow” customers with “how to” information
  • Be the dealership “go to” person for all tech questions as related to the products represented at the dealership
  • Assist in all areas of the dealership including sales floor and the service area

Job Requirements

Requirements:

  • Valid Driver’s License, with 2 or fewer moving violations
  • Must be at least 18 years old.  If you are under 21, you must have no more than 1 moving violation
  • Associates degree or Bachelor's degree preferred
  • 2 years of Retail/Direct to consumer sales experience  preferred
  • Bilingual skills a plus
  • Must be able to effectively communicate and demonstrate each feature of the vehicle
  • Must be available to work nights, weekends and/or be on-call
  • Ability to explain technology to individuals who many/may not be technologically inclined
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction 

*** NOTE FOR CONSIDERATION YOU MUST COMPLETE A PREDICTIVE INDEX SURVEY ***

You will receive a two question survey from the Predictive Index within 24 hours; if applying on a week day or on Monday morning if applying on the weekend.  Please look for this survey in your email as it is pre-requisite for consideration for the position.

Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members,  an Employee Assistance Program and more.